Technical support

Do you have questions regarding your coffee machine? Do you need to know how to get the best of your brewer through maintenance or programing? Are you looking for technical assistance?

Whether you need assistance for a Cafection or an Evoca machine, our technicians are here to assist and guide you through the necessary steps to achieve the best possible outcome. In an effort to enrich and optimize their technical support department, and as part of their North American reorganization plan, Cafection and Evoca-USA have decided to centralize this service in their already well-established customer service center in Québec City.

Our technical support team will be glad to assist you! We are available to assist you over the phone, by email or via videoconferencing on your mobile device with Skype or Facetime!

Contact our technical support at

800 561-6162, ext. 310 or by email at

Our team will be glad to answer your questions from (Eastern Time) :

Monday to Friday – 8 am to 5 pm
Saturday and Sunday – Closed

Have you contacted your service provider ?


Contact the person or company providing your coffee service.
If you are the operator of the coffee machine, follow the steps below.


First install? Undo the twist tie securing the float of the water tank and connect the heating element before providing power to the unit.


Make sure to connect the machine to a dedicated line breaker of 120 V AC 15 A 60 Hz (220 V AC 20 A 60 Hz for certain Encore Venti models). Do not use an extension cord.


Make sure the water supply line pressure is between 20 and 80 psi and well connected to the brewer.


Filter paper must be OEM! Use only Cafection’s Platinum filter paper rolls.


Make sure the bean and soluble containers are properly filled and seated.

Your Coffee Machine Maintenance


Cafection Technical Support

Our team will be glad to answer your questions from (Eastern Time) :

Monday to Friday – 8 am to 5 pm
Saturday and Sunday – Closed

Contact Cafection Technical Support at
800 561-6162 or by email at

For a fast and efficient service, use the form below.